San Diego, CA & Paris, France – November 2026 – AgileBio, maker of the LabCollector laboratory information management system (LIMS), today announced a native two-way integration between LabCollector Lab Service Manager (LSM) and HubSpot CRM.
Service labs, contract research organisations and testing labs that sell through HubSpot can now receive orders straight from the CRM and send results back, with no copy-and-paste between sales and the lab.
From Closed Deal to Lab Job, Automatically
Deal becomes a job
When a HubSpot deal reaches the stage the lab chooses — Closed won, for example — LabCollector creates the job. The deal company becomes the customer, its contact is copied, and each line item becomes a test, matched to the lab’s own tests by product SKU.
Any record works
Labs that track work in HubSpot tickets, orders or custom objects instead of deals can use those records as the order source.
Updated, never duplicated
If the deal changes later, the existing job is updated rather than duplicated — unless the job is already finished, in which case it is left untouched.
Results Where the Customer Team Works
As the job moves forward, LabCollector writes back to the HubSpot record:
- Job number and status
- A plain-text results summary
- A link to the client portal
- The PDF report, attached privately to the deal
Labs can also move the deal through its pipeline when a job is received, accepted, put on hold, rejected or completed. Sales and account managers can see where an order stands without asking the lab.
Quality control stays in charge: if a report is blocked by QC, it is not sent, and the reason is recorded.
Built for the Current HubSpot Platform
The integration supports the two connection methods HubSpot offers today:
Service key (recommended)
Connected in a few clicks in HubSpot. LabCollector checks for new orders on a schedule, so the lab server never needs to be reachable from the internet.
HubSpot app with webhooks
For labs that want orders within seconds. Every incoming call is signed and verified before it is accepted.
Simple, Safe Setup
Guided setup
Administrators connect HubSpot from LabCollector’s Integrations screen, with a step-by-step setup guide in a side panel.
Test connection
Confirms access and lists any HubSpot permission that is still missing, before any order is imported.
One-click properties
A single button creates the LabCollector fields in HubSpot, so there is no manual property mapping.
Secrets protected
Keys and secrets are stored encrypted and never shown again. Only LabCollector administrators can change the settings.
Automatic retries
Failed imports and sends are retried automatically instead of waiting for someone to notice.
Full traceability
Every exchange is recorded in the audit trail and on a sync log, so each order and each result can be traced end to end.
One Integration Engine for Every Partner
The HubSpot connector runs on LSM’s generic EDI integration engine, the one labs already use for XML exchanges. That engine also gains:
Labs that connect to other ordering or ERP systems benefit from the same improvements.
"Sales teams and laboratories describe the same order in two different systems, and someone has always had to bridge that gap by hand. Connecting HubSpot to LSM removes that work entirely: the deal the sales team closes is the job the lab runs, and the results the lab produces are visible to the customer team the moment they are released — with quality control still deciding what goes out."
Availability
The HubSpot integration is part of LabCollector Lab Service Manager 4.229, available now to customers running LSM with an active support plan. A HubSpot account with permission to create service keys is required.
About AgileBio
AgileBio develops LabCollector, a flexible and modular laboratory information management platform (LIMS) used by research, clinical, biotech, academic, and industrial laboratories worldwide. LabCollector helps organizations manage samples, inventories, equipment, documents, quality processes, workflows, and scientific data within a single collaborative environment.
About Lab Service Manager
LabCollector Lab Service Manager (LSM) is the add-on for service laboratories, CROs and testing labs — sample and test management, portal ordering, QC validation, reporting and customer follow-up in one validated workflow.
Media Contact
AgileBio communications — LabCollector contact form.
HubSpot is a trademark of HubSpot, Inc. LabCollector is a trademark of AgileBio.
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